These terms and conditions are valid for all the bookings with Freewheeling Dolomites in the Dolomite region. Please read it very carefully before making a booking.
- Bookings are confirmed on receipt of the required deposit by bank transfer or credit card.
- The balance will be paid by bank transfer before the tour or by cash or credit card after the tour, to your assigned guide.
- If you wish to cancel your activity please do so in writing (email). If the customer cancels more than 3 months before the course, a full refund of the deposit will be offered. From 3 to 2 months before the scheduled date, we will offer the possibility of rescheduling the activity without losing the deposit. Cancellation of 0-2 months before the activity start date, the deposit is non-refundable. Nevertheless, we always try to do our best on rescheduling the activity even after the 2-month death line (more difficult when your tour involves accommodations).
- All bookings are made on the basis that the customer will observe the safety instructions given by the assigned guide. If you choose to ignore the advice you do so at your own risk and forfeit a duty of care from the guide.
- Your assigned guide reserve the right to exclude customers from activities they are not adequately prepared or fit enough for and where their involvement may jeopardise their own, other customers or the instructors’ safety. No refund will be made to clients excluded on these safety grounds.
- You should also be aware that mountaineering is highly subject to local weather and conditions and whilst every effort will be made to meet your activity aims sometimes this will not be safe or practical. In this event, every effort will be made to offer suitable alternatives, but if there’s no valid alternative, your assigned guide will cancel the activity. If that happens, no payment is required. The deposit is not refundable but even in this case, we offer the opportunity to reschedule the activity.
- The customer is responsible for all equipment issued for use during the course. Freedolomites reserves the right to charge for equipment that is lost or misused.
- Customers must expect to be involved in adventurous, physically and mentally demanding activities. You should be prepared for this and be in good general health. You should declare any further relevant medical information arising between the booking and the course commencing.
- You should be fully aware that climbing, mountaineering and off-piste skiing are genuinely adventurous and risky activities and accept the possibility that you may be injured or even killed whilst in the mountains or on the crags. Whilst undertaking a guided activity helps to minimise these risks, but it does not eliminate them. You should not book, or go into the mountains, if you do not fully understand and accept the risks inherent in mountaineering and climbing.
- Our insurance covers emergency search and rescue, in addition to this, is the customer’s responsibility to obtain their own appropriate insurance prior to the course.
- Any contract between the client and Freewheeling Dolomites shall be governed in all respects by Italian law. Only Italian Courts shall have jurisdiction in relation to any claim or dispute arising out of or connected with any such contract.
- Freewheeling Dolomites may seek to use photos of clients for the website / publicity purposes. Please advise us if you would prefer not to be involved in this.
- I have read and understand the ‘prices’ information.Making a booking means you have read, understood and agree to abide by all our terms and conditions.
